Terms & Conditions in short
Terms & Conditions

Please read my T&C’s carefully before purchasing, by purchasing with House Of Wonderland  you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

House Of Wonderland  own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on House Of Wonderland website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with House Of Wonderland  you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

Personal Information

All personal information you provide us with or that we obtain will be handled by houseofwonderland as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to House Of Wonderland and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request houseofwonderland to delete or correct the information held about you. By accepting the House Of Wonderland Conditions, you agree to the above.

Force Majeure

Events outside House Of Wonderland control, which is not reasonably foreseeable, shall be considered force majeure, meaning that House Of Wonderland is released from House Of Wonderland's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


All products remain House Of Wonderland's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from House Of Wonderland.

All transfers conducted through House Of Wonderland are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.


You will be advised on an estimated dispatch date upon placing your order. Please allow up to 7-10 working days after dispatch for UK orders to arrive and up to 30 working days for all worldwide orders. Shipping is a flat rate of £2.40 for United Kingdom, £4.70 for EU orders and £5,50 for the rest of the world. Should your order not arrive, please contact House Of Wonderland , a full refund or a replacement will be offered once 15 days (for UK orders) has elapsed.


We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

If you wish to return an item, please notify us in writing (email is fine). We will then process your return.

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items should be returned in all original packaging. Earrings can not be returned due to hygiene reasons. Sale items and made to order items are non-returnable. After returning your HOW pretties you can choose weather you would like a refund for the cost of the item, a replacement item or 110% store credit. Yeup that's right you can get 110% credit for your return. 100% for the cost of your item plus an extra 10% for you to use on your next order. What if my item is faulty? Oh no!!!!!! We are soooooo sorry! We take pride in our quality control and test all items before they go on sale because we want you to enjoy your HOW merchandise as much as we love making it. If your order isn't quite right please get in touch with us at sales@how-store.com and we will do everything in our power to make your day a rainbow-tastic one.  Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty. In this case, please refer to the returns section of this document.


House Of Wonderland uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use House Of Wonderland without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On houseofwonderland we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

House Of Wonderland reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, houseofwonderland has the right to cancel the order and refund any amount paid in the best way. houseofwonderland shall also notify the customer of equivalent replacement products if available.

All enquiries: 

House Of Wonderland

Tessa Shearer  

Office Address: 2 Kempston Place, EH30 9QW, UK



Last edited: August 2015