We only have 4 rules should you wish to retun your item; your return should be received by us within 14 days. Items should be returned in all original packaging. Earrings can not be returned due to hygiene reasons. Sale items and made to order items are non-returnable. After returning your HOW pretties you can choose weather you would like a refund for the cost of the item, a replacement item or 110% store credit. Yeup that's right you can get 110% credit for your return. 100% for the cost of your item plus an extra 10% for you to use on your next order. What if my item is faulty? Oh no!!!!!! We are soooooo sorry! We take pride in our quality control and test all items before they go on sale because we want you to enjoy your HOW merchandise as much as we love making it. If your order isn't quite right please get in touch with us at sales@how-store.com and we will do everything in our power to make your day a rainbow-tastic one